Malfunction form

To enable us to react to your malfuction information as soon as possible, please fill in the fields marked by *,
indicating the required informations , as well as the safety code (see end of page).

As an option you can send us additional important information along with this malfunction form upfront. Thank you very much in advance.

Malfunction form

Machine number*

Customer*

Contact person*

When reachable? (date, time)*

Telephone*

E-mail*

Machine inoperable*

yes

no

Driven format / product

Machine breakdown

Information on touch screen

Failure number (for example 503 with text)

Stop off master axis (for example push out head unlatched)

Description (for example machine stops during automatic run)

Fault analysis

Which function does not work?

Did the problem already occur before?

Was something modified
prior to that?

yes

no

Description (if yes, what had been modified?)

Trouble shooting

How often does the failure appear?

Is it possible to switch on
the machine?

yes

no

Mechanical check up

Format list - testing of parts and adjustments!

Crooked parts?

yes

no

Compressed air supply OK?

yes

no

Electrical check up

Supply voltage tested /
electr. components checked?

yes

no

Cables damaged?

yes

no

Plug-in connections tested?

yes

no

Function of sensors OK?

yes

no

Which steps were done additionally for trouble shooting?

Spare parts

Spare part requiered urgently

yes

no

Somic article number

Article marking

Important for accurate determination of spare parts / location of machine run failures

Attach photos (a maximum of 10 MB total)

Photo 1

Photo 2

Photo 3

Description

Confirmation message*

Please read the letters in the image and repeat them in the form field: