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Service
Machine Malfunktion
Fault report form
Feldgruppe
Machine number / N-xxxxx
*
Customer
*
Contact person
*
When reachable? (Date / Time)
*
Phone
*
E-Mail
*
Machine inoperable
*
Yes
No
Driven format / produkt
Feldgruppe
Machine breakdown
Information on touch screen
Failure number (for example 503 with text)
Stop off master axis (for example push out head unlatched)
Description (for example machine stops during automatic run)
Feldgruppe
Fault analysis
Which function does not work?
Did the problem already occur before?
Was something modified prior to that?
Yes
No
Description (if yes, what had been modified?)
Feldgruppe
Trouble shooting
How often does the failure appear?
Is it possible to switch on the machine?
Yes
No
Feldgruppe
Mechanical check up
Format list - testing of parts and adjustments!
Crooked parts?
Yes
No
Compressed air supply OK?
Yes
No
Feldgruppe
Electrical check up
Supply voltage tested / electr. components checked?
Yes
No
Cables damaged?
Yes
No
Plug-in connections tested?
Yes
No
Function of sensors OK?
Yes
No
Which steps were done additionally for trouble shooting?
Feldgruppe
Spare parts
Spare part requiered urgently
Yes
No
Somic article number
Article marking
Important for accurate determination of spare parts and the location of machine run failures: Attach photos (maximum of 10MB total)
Photo 1
Photo 2
Photo 3
Description
* Required fields
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