Leading-edge technology calls for top-class service
Global competence and reliability.
Reliable support over the long service life of the equipment forms the basis for the excellent availability of SOMIC packaging systems.
We think in practical terms based on our long experience, which is why we are always there whenever and wherever you may need us.
- Professional telephone service / remote maintenance
The majority of urgent cases can be solved by telephone and remote diagnosis, which keeps costs down
...and in a real emergency our experienced service technicians can provide on-site support within a very short space of time.
- Online documentation for spare parts
Spare parts for any customer-specific packaging system can be found quickly and easily.
- Prompt delivery of spare parts
SOMIC original parts are kept in stock and special parts can be supplied within a very short period of time.
- Training for your operation and maintenance staff
Qualifying operating and maintenance staff at an early stage is the key to the reliable, trouble-free operation of packaging systems. We offer a range of training options.
- Experienced technicians for inspection and maintenance
Sophisticated technology needs to be serviced and maintained at regular intervals. Customer-specific maintenance agreements have proved to be effective.
- Maintenance agreement
Regular inspection of your packing machine(s) makes it possible to detect problems early on, which decreases downtime for you and saves unnecessary costs. A further advantage for you - with a maintenance agreement, you receive a 10% discount on all services such as maintenance materials (spare parts etc.), labour and travel expenses.
We are always striving to improve our services, and close contact with our customers always provides us with new ideas on how to achieve this.